The first company to answer gets the water job
Homeowners with water on the floor call down the list until someone answers. GotItDesk answers every call your crew can’t, day or night, puts active water through to whoever is on call and books the assessment with the address.
First month free. Keep your number. One code undoes it.
The calls you’re missing
- “The washing machine hose burst and the hallway carpet is soaked.” at 11pm.
- “Do you bill my insurance directly?”
- “There’s a musty smell and a stain spreading on the ceiling.”
Questions it answers in your words
- Can someone come out tonight?
- Do you bill my insurance directly?
- Do you test for mold?
- How long does drying take?
- Do you do the rebuild too?
- Is the assessment free?
You write the answers in setup. It is built not to make one up: what it doesn’t know, it takes as a message.
What’s particular to water damage & restoration
Night calls are the job
It answers around the clock. “Flooding”, “burst pipe” and the words you add go straight to your on-call number, or become an urgent message.
Insurance in your words
Whether you bill insurers directly or the homeowner pays first, it says what you wrote. It is built not to promise what a policy covers.
What your crew needs to know
Add a question about the cause or the rooms affected and every caller is asked it. The answers, the address and their number are emailed to you with every call.
Your call flow, ready to change
For water damage & restoration, setup starts with this flow. Every line is yours to rewrite, reorder or delete. The parts in brackets come from your price list and calendar on the call.
- Greeting“Thanks for calling Your business! How can I help you today?”
- How urgent“Is anything actively leaking, sparking, or unsafe right now?”
- Emergency“Right — let me get you to someone straight away.”
- Address“What's the address for the job?”
- Call-out fee“Our call-out is [your price], and it goes toward the work if you go ahead.”
- Visit“I can get someone out [two open times]. Which suits?”
- Wrap up“You're all set for [the time booked]. Anything else I can help with?”
Listens for: “leaking”, “flooding”, “sparking”, “gas smell”, “no heat”, “burst pipe”. You add your own words in setup.
Bookings go into your GotItDesk calendar and are emailed to you with a calendar invite; connect Google Calendar or Outlook and its busy times are kept free. Apple iCloud, texts to callers (once the carriers approve them) and deposits are coming next.
Still not sure how it works?
Book a call with us on Google Meet. We go over your hours, services and prices, set it up with you, and you hear it answer as your business.