Book the broken spring before they call the next company
Garage door calls are short and urgent: the door won’t open, a spring snapped, the car is stuck inside. GotItDesk answers the calls your techs can’t, quotes your service-call fee and books the visit while the caller is still on the line.
First month free. Keep your number. One code undoes it.
The calls you’re missing
- “The spring snapped and my car is stuck inside.” at 7am, before work.
- “The door comes down halfway and goes back up.”
- “How much for a new opener, installed?”
Questions it answers in your words
- Can you come today?
- How much is a service call?
- Do you replace broken springs?
- Do you install openers?
- Do you cover my town?
- Is the work under warranty?
You write the answers in setup. It is built not to make one up: what it doesn’t know, it takes as a message.
What’s particular to garage doors
Stuck open, stuck shut
Add “stuck open” or “car trapped” as urgent words and those calls go to whoever is on call; the rest are booked into the soonest open time.
Springs and openers at your prices
Service-call fees and the prices you set for springs, openers and tune-ups are quoted from your list. It is built not to price a door it hasn’t been told about.
Your towns, your hours
It answers which towns you cover and when you work from what you wrote, and books the visit with the address.
Your call flow, ready to change
For garage doors, setup starts with this flow. Every line is yours to rewrite, reorder or delete. The parts in brackets come from your price list and calendar on the call.
- Greeting“Thanks for calling Your business! How can I help you today?”
- How urgent“Is anything actively leaking, sparking, or unsafe right now?”
- Emergency“Right — let me get you to someone straight away.”
- Address“What's the address for the job?”
- Call-out fee“Our call-out is [your price], and it goes toward the work if you go ahead.”
- Visit“I can get someone out [two open times]. Which suits?”
- Wrap up“You're all set for [the time booked]. Anything else I can help with?”
Listens for: “leaking”, “flooding”, “sparking”, “gas smell”, “no heat”, “burst pipe”. You add your own words in setup.
Bookings go into your GotItDesk calendar and are emailed to you with a calendar invite; connect Google Calendar or Outlook and its busy times are kept free. Apple iCloud, texts to callers (once the carriers approve them) and deposits are coming next.
Still not sure how it works?
Book a call with us on Google Meet. We go over your hours, services and prices, set it up with you, and you hear it answer as your business.