Answer the burst pipe while you’re under a sink
You can’t pick up with both hands in a cabinet. GotItDesk answers, asks whether water is running right now, puts emergencies through to whoever is on call and books the rest with the address and your call-out fee.
First month free. Keep your number. One code undoes it.
The calls you’re missing
- “A pipe burst under the kitchen sink and I can’t find the shut-off.”
- “My water heater is leaking all over the garage.” on a Sunday.
- “How much to come out and look at a slow drain?”
Questions it answers in your words
- Do you cover my zip code?
- Is there a call-out fee?
- Can you come today?
- Do you install water heaters?
- Are you licensed and insured?
- Do you work weekends?
You write the answers in setup. It is built not to make one up: what it doesn’t know, it takes as a message.
What’s particular to plumbing
Running water goes first
“Burst pipe”, “flooding” and “leaking” go to your on-call number, or become an urgent message if nobody picks up. You add your own words in setup.
Your call-out fee, never a guess
It quotes the call-out fee you set and says it goes toward the work, if that’s your rule. It is built not to price a repair it can’t see.
Your area, your hours
It answers which zip codes you cover and when you work from what you wrote, and books the visit with the address, so the job is ready when you are.
Your call flow, ready to change
For plumbing, setup starts with this flow. Every line is yours to rewrite, reorder or delete. The parts in brackets come from your price list and calendar on the call.
- Greeting“Thanks for calling Your business! How can I help you today?”
- How urgent“Is anything actively leaking, sparking, or unsafe right now?”
- Emergency“Right — let me get you to someone straight away.”
- Address“What's the address for the job?”
- Call-out fee“Our call-out is [your price], and it goes toward the work if you go ahead.”
- Visit“I can get someone out [two open times]. Which suits?”
- Wrap up“You're all set for [the time booked]. Anything else I can help with?”
Listens for: “leaking”, “flooding”, “sparking”, “gas smell”, “no heat”, “burst pipe”. You add your own words in setup.
Bookings go into your GotItDesk calendar and are emailed to you with a calendar invite; connect Google Calendar or Outlook and its busy times are kept free. Apple iCloud, texts to callers (once the carriers approve them) and deposits are coming next.
How the options compare: Answering service for plumbers
Still not sure how it works?
Book a call with us on Google Meet. We go over your hours, services and prices, set it up with you, and you hear it answer as your business.