“Our AC just quit” gets answered, not a voicemail
When the AC quits in July, people call the next company on the list if nobody picks up. GotItDesk answers the calls your techs can’t, puts the urgent ones through to whoever is on call, and books repairs, tune-ups and estimates into your calendar.
First month free. Keep your number. One code undoes it.
The calls you’re missing
- “Our AC stopped blowing cold and it’s 98 degrees in here.” on a Saturday afternoon.
- “I smell gas near the furnace.”
- “How much is a tune-up, and do you have a maintenance plan?”
Questions it answers in your words
- Can someone come out today?
- How much is a diagnostic visit?
- Do you service my brand?
- Do you offer a maintenance plan?
- Are estimates for a new system free?
- Do you offer financing?
You write the answers in setup. It is built not to make one up: what it doesn’t know, it takes as a message.
What’s particular to hvac
Unsafe first
It asks whether anything is unsafe right now. “Gas smell”, “no heat” and the words you add go straight to your on-call number, or become an urgent message if nobody picks up.
Your diagnostic fee, every time
Trip and diagnostic fees and maintenance-plan prices come from your price list. It is built not to quote a repair or a new system you haven’t priced.
The first hot week
When every customer calls at once, each one is answered, asked the same questions and booked into a real open time, and the job lands in your calendar with the address.
Your call flow, ready to change
For hvac, setup starts with this flow. Every line is yours to rewrite, reorder or delete. The parts in brackets come from your price list and calendar on the call.
- Greeting“Thanks for calling Your business! How can I help you today?”
- How urgent“Is anything actively leaking, sparking, or unsafe right now?”
- Emergency“Right — let me get you to someone straight away.”
- Address“What's the address for the job?”
- Call-out fee“Our call-out is [your price], and it goes toward the work if you go ahead.”
- Visit“I can get someone out [two open times]. Which suits?”
- Wrap up“You're all set for [the time booked]. Anything else I can help with?”
Listens for: “leaking”, “flooding”, “sparking”, “gas smell”, “no heat”, “burst pipe”. You add your own words in setup.
Bookings go into your GotItDesk calendar and are emailed to you with a calendar invite; connect Google Calendar or Outlook and its busy times are kept free. Apple iCloud, texts to callers (once the carriers approve them) and deposits are coming next.
How the options compare: Answering service for HVAC companies
Still not sure how it works?
Book a call with us on Google Meet. We go over your hours, services and prices, set it up with you, and you hear it answer as your business.