Book the tour while you’re showing another one
Prospects call two or three buildings and tour the first that answers. GotItDesk answers the calls your leasing team can’t, says what’s available from your own list, and books the tour.
No card needed. Keep your number. One code undoes it.
The calls you’re missing
- “Do you have any two-bedrooms for March?” at 8pm.
- “Can I see it this Saturday?” while you’re on a tour.
- “My sink is flooding the kitchen.” from a current resident.
Questions it answers in your words
- Do you have any two-bedrooms available?
- What's the rent?
- Do you allow pets?
- Is parking included?
- What do I need to apply?
- Can I tour this weekend?
You write the answers in setup. It is built not to make one up: what it doesn’t know, it takes as a message.
What’s particular to leasing offices
Your list, not a guess
It says what’s available, the rent and the pet and parking rules only from what you’ve given it, and takes a message for anything else.
Every caller treated the same
Add the rule in setup and it is built not to ask who will live there: no questions about children, age, faith, origin or disability.
Residents’ urgent calls
“Flooding”, “no heat”, “gas smell” and the like go to your on-call number, or become a message for your team.
Your call flow, ready to change
For leasing offices, setup starts with this flow. Every line is yours to rewrite, reorder or delete. The parts in brackets come from your price list and calendar on the call.
- Greeting“Thanks for calling Your business! How can I help you today?”
- Which home“Which floor plan or apartment are you looking at, and when would you like to move in?”
- Tour“I can book you a tour [two open times]. Which works better?”
- Wrap up“You're all set for [the time booked]. Anything else I can help with?”
Listens for: “flooding”, “no heat”, “gas smell”, “locked out”, “fire”, “water leak”. You add your own words in setup.
Bookings go into your GotItDesk calendar and are emailed to you with a calendar invite; connect Google Calendar or Outlook and its busy times are kept free. Apple iCloud, texts to callers and deposits are coming soon, not live yet.
Still not sure how it works?
Book a call with us on Google Meet. We go over your hours, services and prices, set it up with you, and you hear it answer as your business.