Book the consultation, and remind them how to prepare
Most treatments start with a consultation, and most callers have the same questions about downtime and results. GotItDesk answers them in your words and books the consult.
Coming once HIPAA is in place. Not for patients’ health information today. We’ll email you when it’s ready.
We’re working on HIPAA. Until it’s in place we don’t sign business associate agreements, so please don’t use GotItDesk for patients’ health information.
The calls you’re missing
- “How much is Botox, and is there downtime?”
- “Can I book a consultation for laser hair removal?” after hours.
- “Do you offer financing?”
Questions it answers in your words
- Is there any downtime afterwards?
- Does it hurt?
- How long do results last?
- Do you offer financing?
- Is a consultation free?
You write the answers in setup. It is built not to make one up: what it doesn’t know, it takes as a message.
What’s particular to med spas & clinics
Consultation first
For treatments that need one, it books the consultation you set, not the treatment itself.
Prep instructions
It tells callers what you want them to know before they come in, the same way every time.
No medical advice
It answers from your own wording and hands anything clinical to your team.
Your call flow, ready to change
For med spas & clinics, setup starts with this flow. Every line is yours to rewrite, reorder or delete. The parts in brackets come from your price list and calendar on the call.
- Greeting“Thanks for calling Your business! How can I help you today?”
- Treatment“Which treatment are you interested in?”
- Consultation“For that one we start with a short consultation, so the practitioner can plan it properly with you.”
- Appointment“I have [two open times] available — which is better for you?”
- Before you come in“Just so you know before the visit: [your instructions]”
- Wrap up“You're all set for [the time booked]. Anything else I can help with?”
Listens for: “chest pain”, “can't breathe”, “allergic reaction”, “bleeding”. You add your own words in setup.
Bookings go into your GotItDesk calendar and are emailed to you with a calendar invite; connect Google Calendar or Outlook and its busy times are kept free. Apple iCloud, texts to callers and deposits are coming soon, not live yet.
Still not sure how it works?
Book a call with us on Google Meet. We go over your hours, services and prices, set it up with you, and you hear it answer as your business.