“Is water actually coming in?” decides today or Thursday
You can’t answer the phone from under a sink or on a roof. GotItDesk asks whether it’s urgent, gets the address, quotes your call-out fee and books the visit.
No card needed. Keep your number. One code undoes it.
The calls you’re missing
- “My water heater is leaking all over the garage.” on a Sunday.
- “Do you cover my zip code, and is there a call-out fee?”
- “Can someone look at my AC this week?”
Questions it answers in your words
- Do you cover my area?
- Is there a call-out fee?
- Are you licensed and insured?
- Do you give free quotes?
- Do you work weekends?
You write the answers in setup. It is built not to make one up: what it doesn’t know, it takes as a message.
What’s particular to home services
Urgent first
Leaking, flooding, sparking, a gas smell or no heat is put through to whoever is on call, or taken as a message for the team.
The address on every job
It asks where the job is before booking, so the visit has it.
Your fees, your area
Call-out fees and the areas you cover come from what you wrote. It is built not to quote the job itself unless you gave it a price.
Your call flow, ready to change
For home services, setup starts with this flow. Every line is yours to rewrite, reorder or delete. The parts in brackets come from your price list and calendar on the call.
- Greeting“Thanks for calling Your business! How can I help you today?”
- How urgent“Is anything actively leaking, sparking, or unsafe right now?”
- Emergency“Right — let me get you to someone straight away.”
- Address“What's the address for the job?”
- Call-out fee“Our call-out is [your price], and it goes toward the work if you go ahead.”
- Visit“I can get someone out [two open times]. Which suits?”
- Wrap up“You're all set for [the time booked]. Anything else I can help with?”
Listens for: “leaking”, “flooding”, “sparking”, “gas smell”, “no heat”, “burst pipe”. You add your own words in setup.
Bookings go into your GotItDesk calendar and are emailed to you with a calendar invite; connect Google Calendar or Outlook and its busy times are kept free. Apple iCloud, texts to callers and deposits are coming soon, not live yet.
Still not sure how it works?
Book a call with us on Google Meet. We go over your hours, services and prices, set it up with you, and you hear it answer as your business.